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How can I be the best Personal Assistant?

Being a Personal Assistant requires outstanding organisational and communication skills, alongside the ability to multi-task and work efficiently. Sound like you? Here’s how to be the best possible PA.

Keep track of your boss’ schedule. It is essential that you know where your boss is and who he intends to meet. Keep track of his or her schedule in your own personal planner.

Always be one step ahead. Working on a one-to-one basis with your boss means you should be able to anticipate his or her needs. Take note of your boss’ routine, habits, likes and dislikes so that you know what to expect. Don’t underestimate the importance of fetching their favourite lunch when they’re busy or screening any unwanted calls. Remember, this is a partnership.

Confidentiality is key. Be discreet and always keep any private or professional information to yourself. Trust is vital between a Personal Assistance and their boss.

 Become indispensable. It is your aim to become irreplaceable. Familiarising yourself with the way your boss works will assist you in making daily decisions for yourself, and on his or her behalf.

 Own your mistakes. We learn from our mistakes. The bigger the blunder, the more intense the lesson will be. If you make a mistake, the worst thing you can do is make an excuse because that shows that you are not willing to own your actions. Instead, when you make an error, own up, apologize and state a plan of action moving forward.

 Keep learning. You will gain vital skills by simply watching the way your boss conducts his or her day-to-day business. Always ask what else you can do to take the pressure off; be it conducting research, formatting a presentation or simply bringing a coffee.

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