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Contact Center Admin- AWS- contract

Singapore Temporary View Job Description
Our client is looking for a candidate with experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Aws Connect, Salesforce
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  • Good technology exposure
  • Growth opportunity

About Our Client

Our client is an insurance company. They are a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services they provide consumers control over their financial wellbeing at every stage of their lives.

Job Description

Below mentioned are the key responsibilitiesfor the role:

  • Familiarity with Amazon Connect capabilities, benefits, and required deployment skills
  • Knowledge on Configuring and managing Contact Flows, Queues, Routing Profiles & Amazon Lex NLP, and Voice biometrics in Amazon Connect
  • Serverless development experience including complex integrations with Amazon Lex, Lambda, Kinesis and Dynamo DB, AWS CloudWatch, AWS CloudTrail.
  • Configure and Troubleshoot Amazon CCP's, SIP Phones and Soft Phones
  • Good understanding on Amazon IAM concepts for clear access segregation
  • Knowledge on integrating Amazon Pinpoint to implement OTP/SMS feature.
  • Technical skills requirement: Azure Cloud, AWS EC2, Salesforce, Agile Methodology,
  • Ability to work with IT security teams to adhere IT compliance on systems working on system Penetration Tests, Internal/External Auditors
  • Writing of Architecture documents, Technical Design documents, SOP's, reviewing workbooks, reviewing Test scenarios and training business users
  • Collaborate and work effectively with multiple vendors, partners, internal/external organizations meeting SLA's
  • Respond to technical issues in a professional and timely manner.
  • Troubleshoot incidents, identify root cause, fix, and document problems, and implement preventive measures

The Successful Applicant

Job Description:

  • Minimum 5 years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Aws Connect, Salesforce
  • Provide architectural & design guidance .
  • Hands-on experience working on the design, development, deployment, and migration of contact center solutions at scale.
  • Ability to write high quality technical documents. Lead review sessions with customer to obtain approval and signoff.



Requirements:

  • AWS certifications are a plus
  • Experienced with cloud Contact Center technologies.



What's on Offer

  • Creative and innovative workplace
  • Opportunity to learn and grow
  • Good work culture
Contact
Meenal Sharma (Lic No: R21103442/ EA no: 18C9065)
Quote job ref
JN-032024-6380183
Phone number
+65 6643 9741

Job summary

Function
IT
Sub Sector
IT Architecture
What is your area of specialisation?
Insurance
Location
Singapore
Contract Type
Temporary
Consultant name
Meenal Sharma (Lic No: R21103442/ EA no: 18C9065)
Consultant contact
+65 6643 9741
Job Reference
JN-032024-6380183

Diversity & Inclusion at Page Personnel

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.