Back to search

Customer Care Lead, SEA - Engineering MNC

Singapore Permanent SG$6,000 - SG$7,500 per month (SG$72,000 - SG$90,000 per year) View Job Description
Reporting to the Head of Client Services, you will oversee an integrated client service hub, fostering cross-regional and cross-functional alignment to ensure seamless client support and satisfaction within the designated area. You will collaborate internally to address client concerns and strategise growth opportunities.
  • Leading MNC in Engineering Industry
  • Internal Growth Opportunities

About Our Client

My client is a leading global provider of connectivity solutions, specialising in industrial connectors, device connectivity, and network components. With a focus on innovation and reliability, my client seeks tailored client servicing solutions to meet the diverse needs of its industrial clientele worldwide.

Job Description

  • Formulate and implement a thorough client service strategy tailored to the Asia region, aligned with the company's broader business objectives
  • Evaluate client feedback and current processes to highlight improvement areas, crafting and executing action plans with appropriate resource allocation
  • Establish and endorse targets for Asia's client service functions, ensuring their attainment
  • Efficiently oversee the client service team to uphold exceptional service standards
  • Furnish regular reports on client service performance to senior management, manage escalations, and ensure adherence to pertinent regulations and standards



The Successful Applicant

  • About 5 years of experience servicing clients, including covering a regional portfolio
  • Comfortable with an Industrial and Manufacturing environment - to understand implement the respective key client base and service strategies
  • Experienced in project management and developing strategic initiatives to highlight crucial pointers for client servicing initiatives and to boost client satisfaction across regional markets

What's on Offer

This is an opportunity to expand your regional portfolio, to join a leading industrial player in developing and executing efficient client servicing strategies.

Contact
Trina Soh (Lic No: R22107139/ EA no: 18C9065)
Quote job ref
JN-032024-6356773
Phone number
+65 6416 9812

Job summary

Function
Customer Service
Sub Sector
Supervisors/Team leaders
What is your area of specialisation?
Industrial / Manufacturing
Location
Singapore
Contract Type
Permanent
Consultant name
Trina Soh (Lic No: R22107139/ EA no: 18C9065)
Consultant contact
+65 6416 9812
Job Reference
JN-032024-6356773

Diversity & Inclusion at Page Personnel

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.