Customer Support Specialist (Sales) - B2B Semiconductor

Singapore Permanent Work from Home or Hybrid View Job Description
Reporting to the Sales Administration Manager, this is a customer-facing position that requires you to manage the entire order life-cycle processes and you are responsible for supporting the Sales team (ie. quotations, negotiation of T&Cs) across the global region.
  • Leading MNC in Engineering Industry
  • Collaborative Learning Environment

About Our Client

My client is a leading provider of semiconductor test equipment and solutions, renowned for its innovative technologies in the field. My client values precision, reliability, and cutting-edge performance in its partnerships and collaborations.

Job Description

  • Create quotations for customers, ensuring compliance with internal approval processes and guidelines.
  • Provide support to the Sales team (ie. deal structures, review of purchase contract terms).
  • LOC Management - Prepare, review, and process Letters of Credit, ensuring compliance with all terms and conditions.
  • Manage order acceptance procedures and enquiries with customers directly (via phone call, email etc) to address any customer service issues.
  • Liaise with internal stakeholders and collaborate across regional departments (eg. Sales, Factories, Finance, Legal, Logistics etc) with regards to order modifications, shipment and/or payment activities etc.



The Successful Applicant

  • About 3 years of B2B work experience in Sales Administration
  • Proficient in Oracle R12 or other relevant order management software is required to conduct the management of order life cycle processes
  • Comfortable with a customer-facing position (ie. answer enquiries, negotiation of contractual terms, etc) and supporting the Sales team which members are based across various regions

What's on Offer

This is an opportunity for you to expand your customer network in the B2B semiconductor industry, engaging closely with global internal stakeholders.

Contact
Trina Soh (Lic No: R22107139/ EA no: 18C9065)
Quote job ref
JN-072024-6482837
Phone number
+65 6416 9812

Job summary

Function
Customer Service
Sub Sector
Sales support
What is your area of specialisation?
Industrial / Manufacturing
Location
Singapore
Contract Type
Permanent
Consultant name
Trina Soh (Lic No: R22107139/ EA no: 18C9065)
Consultant contact
+65 6416 9812
Job Reference
JN-072024-6482837
Work from Home
Work from Home or Hybrid

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