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IT Support Desk Analyst

Singapore Temporary SG$6,000 - SG$6,200 per month (SG$72,000 - SG$74,400 per year) View Job Description
The role will serve as the first point of contact for end-users experiencing technical issues, offering remote or onsite support, troubleshooting hardware and software problems, and maintaining high levels of customer satisfaction.
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  • Great remuneration package
  • Gainful learning opportunity

About Our Client

Global logistics leader providing one stop business solutions for it's clients

Job Description

  • Provide first-level support to users in Singapore Operations and extended regions for hardware, software, and network-related issues.
  • Troubleshoot and resolve technical problems promptly, escalating to higher-level support when required.
  • Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
  • Support the creation and management of user accounts, permissions, and access controls.
  • Monitor, assign, and report on Service Desk tickets.
  • Ensure regular deployment of software updates and patches.
  • Track system performance and network stability, reporting issues as they arise.
  • Assist in backup and recovery procedures to maintain data integrity.
  • Collaborate with IT teams to implement system upgrades and new technologies.
  • Coordinate with vendors for secondary support and ensure issue resolution.
  • Document reported issues, resolutions, and follow-up actions in the ticketing system.

The Successful Applicant

  • Strong troubleshooting skills for Windows operating systems.
  • Experience with Active Directory, Microsoft 365, and MS Office applications.
  • Basic knowledge of networking concepts, including TCP/IP, DNS, and VPN.
  • Proficiency in using ticketing systems such as ManageEngine-ServiceDesk or similar platforms.
  • Familiarity with Windows Server is a plus.
  • Diploma or bachelor's degree in computer science, Information Technology, or a related field.
  • Minimum 3 years in an IT support or helpdesk environment preferred.

What's on Offer

Great remuneration package with gainful learning opportunities

Contact
Jayden Yap (Lic No: R22110369/ EA no: 18C9065)
Quote job ref
JN-112024-6601379
Phone number
+65 6416 9897

Job summary

Function
IT
Sub Sector
IT Support
What is your area of specialisation?
Technology & Telecoms
Location
Singapore
Contract Type
Temporary
Consultant name
Jayden Yap (Lic No: R22110369/ EA no: 18C9065)
Consultant contact
+65 6416 9897
Job Reference
JN-112024-6601379

Diversity & Inclusion at Page Personnel

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.