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The incumbent will be part of the APAC team, responsible for supporting the first and second level in the local and APAC offices. He/She will be involve providing both onsite and remote technical assistance to end users.
The incumbent will be part of the QA and Governance team, to ensure the overall quality of the systems through product specification, delivery & release processes, through the implementation of appropriate standards and quality controls on testing and defect management processes.
This incumbent will be part of the IT support team, responsible for the first and second level of support of the infrastructure. He/she will be involved in infrastructure projects where they will be supporting on the networking devices (mainly Cisco products).
Your are responsible to provide technical support and repair services on our client's products to partners and end customers.
Provide technical expertise and assist in the design, recommendation and evaluation of AV system setup.
The role involves being the primary contact and expert for Order-to-Cash (O2C) Billings, overseeing the entire process from client maintenance to invoicing, system implementation, and compliance. It requires optimizing billing practices, implementing strategies to mitigate audit risks, standardizing procedures, monitoring KPIs, and managing the team while effectively engaging with stakeholders.
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