A job in customer services is vital to any organisation you work for because you’re on the front line dealing directly with customers and clients. You’ll be making a direct impact on their view of the organisation which could make all the difference to whether or not they will start or continue to do business. The right person in this role can therefore have an important part to play in contributing to the short and long term success of their employers.

Most organisations will have customer service jobs and with the huge range of companies based in Singapore the possibilities for the exact nature of each job are endless. Wherever you work, the role will involve communicating with customers, whether by phone, email, live chat, instant messaging or in person and responding to their needs, so the role will be both challenging and rewarding.

To be successful you will need to gain knowledge of the company’s rules and policies on matters such as returns, faults, and delivery as well as new products or services and promotions. You will also have to become familiar with the relevant systems to record interactions and keep accounts up to date. You may be dealing with commercially sensitive, confidential or personal information so you must be discreet.

The customer focused skills you need to succeed

Key skills and attributes in this role are likely to include:

• Good communication both verbal and written and, not least, the ability to listen
• Empathy
• Ability to work under pressure
• Problem solving
• Team working
• Patience
• People skills
• Multitasking
• Adaptability
• Being a fast learner
• Results driven

Singapore is a leading financial and commercial centre and has a well-deserved reputation as a safe, efficient and clean city. Whilst the official language is Malay, Chinese and Tamil are also spoken. English, however, is the most widely used by people from all backgrounds especially in business and trade. Its transport system was rated the world's best based on availability, affordability, efficiency, convenience and sustainability.

If you would like to find out more about the finest Customer Service jobs in Singapore and across South-East Asia, all you need to do is browse our listings. Page Personnel have access to some wonderful roles, often with world-famous brands, and to stay one step ahead of the rivals why not take a minute or two to set up an email job alert? And don’t forget to forward your CV on to the team. We hope to hear from you soon.

There are so many openings in Singapore for the right people who want to work in customer services. If this is you then why not get in contact with the team at Page Personnel? The first step is to send them a copy of your CV. It is also a good idea to sign up to the email job alerts in order to be among the first to find out about new opportunities as they arise. They are waiting to hear from you.